About StubHub
StubHub stands out as a top choice for purchasing and selling concert tickets, sports tickets, comedy show tickets, and theater tickets. The platform offers a secure, affordable, and user-friendly experience both on its website and app. Whether you’re searching for tickets to a specific event or simply exploring different entertainment options, StubHub’s clear layout and transparent pricing make it easy to find what you’re looking for at a glance.
Navigating StubHub is straightforward thanks to its intuitive design, allowing users to search by event type, performer, team, or venue. Additionally, the option to search by city provides a convenient way to discover events in a specific location, making it ideal for travelers or those exploring new areas.
While StubHub’s customer guarantee may not be the most extensive in the industry, their FanProtect promise instills confidence in buyers by ensuring security and safety throughout the ticket purchasing process. This commitment to customer protection adds an extra layer of reassurance when buying tickets through StubHub.
StubHub review
Usability
StubHub offers a wide selection of tickets for sports events, concerts, plays, and more. Their free text search tool allows users to easily find tickets by event, artist, or team. The website’s clean and uncluttered design makes navigation pleasant, and users can further narrow down options by selecting specific cities and dates of interest. With the free text search feature, users can instantly access tickets if they know what they’re looking for.
Once you’ve chosen an event, StubHub provides information on the nearest concert or event location and presents alternative options. Ticket filtering options include price, value, and location within the venue, with transparent details about ticket availability and seating locations. StubHub also enhances the ticket selection process by offering seat views through photos, allowing users to make informed decisions about their seating preferences and event views.
StubHub’s mobile app is a standout feature, allowing users to sync their music preferences to receive alerts when favorite artists are performing nearby. The app also enables digital ticket downloads and provides a 360-degree view of the venue from selected seats, enhancing the overall ticket-buying experience with convenience and innovation.
Customer guarantee
StubHub provides a FanProtect 100% guarantee, ensuring customers can buy tickets with confidence and sellers can transact securely. The website’s return policy aligns with industry standards: customers receive valid tickets in time for the event, and refunds are issued only if the event is fully cancelled. Rescheduled events do not qualify for refunds under this policy.
When purchasing tickets through StubHub, customers can trust the authenticity and timely delivery of their tickets. Sellers are also assured of a smooth transaction process with prompt payment. Unlike Ticketmaster, StubHub does not offer refunds, exchanges, or ticket insurance, emphasizing clarity and reliability in ticket transactions.
Buying tickets
In our comprehensive review comparing ticket prices across multiple websites, StubHub consistently offered some of the most affordable tickets for the events we analyzed. We found that similar seats available on StubHub were priced significantly higher on other platforms like Ticketmaster. While StubHub applies a 20% service charge on top of ticket fees, this fee was relatively competitive compared to other sites where fees sometimes exceeded the cost of the ticket itself.
One standout feature of StubHub is its robust filtering options, allowing users to refine search results by price, location, or best value. This feature enhances the user experience by helping buyers identify the most cost-effective ticket options. Additionally, StubHub provides a view-from-seat feature, enabling buyers to assess the visibility and value of their chosen seats before purchasing.
It’s important to note that StubHub operates as a secondary market website, meaning it facilitates transactions between users and licensed ticket brokers. Consequently, ticket prices may vary based on market demand and availability, and StubHub emphasizes that prices are set by resellers and may differ from face value. Despite this aspect, StubHub remains a popular choice for securing tickets to various events due to its competitive pricing and user-friendly features.
Selling tickets
StubHub offers a straightforward and accessible platform for selling tickets, with a user-friendly listing process that is free of charge. If your tickets sell, StubHub applies a 10% commission on the sale price. For sellers facing tight deadlines before an event, StubHub provides assistance to help facilitate last-minute sales effectively.
One standout feature of StubHub’s selling platform is the flexibility it affords sellers in setting their own ticket prices. Whether you’re looking to sell at a discounted rate or hold out for a specific price, StubHub allows you to adjust pricing based on your preferences. The platform accommodates various ticket types, including digital and physical tickets, and employs the FanProtect Guarantee to ensure secure transactions and protect both buyers and sellers. StubHub also offers versatile payment options, enabling sellers to receive their earnings through different methods or even donate proceeds to charity directly through the platform. Overall, StubHub provides a reliable and comprehensive solution for individuals looking to sell tickets conveniently and securely.
Fees and refunds
As mentioned, when using StubHub, refunds are generally not available for changes of mind or personal reasons. However, you can purchase tickets with confidence knowing that if an event is canceled due to circumstances beyond your control, you will receive a refund.
Regarding fees, StubHub charges fees for both buying and selling tickets. The total price, including estimated fees, is displayed upfront, but users may need to apply a filter to see prices with these fees clearly displayed. The actual prices and fees can vary based on ticket demand, but as a guideline, sellers typically pay around a 10% fee, while buyers may incur a 20% fee on top of the ticket price. It’s important to review these fees and the total cost before completing a transaction on StubHub to ensure transparency and informed decision-making.
Should you try StubHub?
StubHub stands out as one of our favorite ticket websites overall due to its straightforward and transparent pricing, as well as its extensive selection of events. It excels not only as a platform for buying tickets but also as a resource for selling them, thanks to its large customer base. The ticket prices offered on StubHub are highly competitive, and the service fee is considered fair, particularly since shipping charges are included in the overall cost.
When compared to other ticket platforms, StubHub’s user-friendly interface, clear pricing structure, and broad range of events make it a top choice for both ticket buyers and sellers. The inclusion of shipping charges within the service fee further enhances the convenience and value provided by StubHub, making it a preferred destination for those seeking tickets for various events and performances.
Conclusion
In conclusion, StubHub offers a comprehensive platform for buying and selling event tickets, catering to a wide range of interests from sports to concerts and theater. The user interface is intuitive and easy to navigate, allowing users to quickly find and purchase tickets for their desired events. StubHub’s robust ticket guarantee provides peace of mind to buyers, ensuring that they receive valid tickets on time for their chosen event. Additionally, the ability to set price alerts and receive notifications when tickets become available at a desired price point enhances the user experience and increases accessibility to sought-after events.
Moreover, StubHub’s customer support is generally responsive and helpful, addressing issues promptly and professionally. The platform’s integration with mobile devices through its app further enhances convenience, allowing users to manage their tickets and transactions on the go. While service fees can be a concern for some buyers and sellers, StubHub’s transparency about these fees and the overall reliability of its service make it a go-to platform for those seeking a reliable ticket marketplace. Overall, StubHub stands out as a trusted and efficient platform for both buying and selling tickets, offering a seamless experience for users looking to attend live events.
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